Frequently asked questions about carpet cleaning
- Do you clean carpets?
Yes. Dudley's Corporation specialises in the expert cleaning of all types of carpets and floor coverings and upholstery.
- Why do you charge per square metre?
We charge by the square metre because compared to a flat 'per room' charge, it is fair to our customers as rooms vary greatly in size. Cleaning price is also determined by the type of carpet, degree of soiling and amount of time needed. To ensure correct cleaning for each individual job, we offer a free, no obligation Pre- Service Inspection.
- What method is used to clean carpets?
While our treatment recommendation is based upon the information compiled by our Carpet Inspector during Pre-Service Inspection, we generally suggest the hot water extraction method, sometimes referred to as steam cleaning.
- Why Hot Water Extraction method?
The hot water extraction method, also referred to as steam cleaning, is recommended by most carpet manufacturers and certain carpets require this method to fulfil their warranties. Besides doing the best job of cleaning, hot water extraction is also recommended for improving the indoor environment.
- Are the carpets wet after cleaning?
Carpet cleaning drying times will depend on room temperature. Usually after deep cleaning work is completed, carpets will be damp from 4 to 8 hours however badly soiled or stained carpet requiring a repeated deep clean may take overnight to dry. As a general precaution we recommend small children and pets be kept off the carpets until they are completely dry. Dudley's Corporation offers an optional service to speed dry carpets with specially designed air movers.
- Can you remove the odour and stains caused by pet 'accidents'?
We specialise in removing stains caused by pets. As long as the carpet dye has not been damaged, in most cases we can remove the spots and deodorise to significantly minimise odour. During Pre-Inspection, our Carpet Cleaning Inspector can test the carpet to determine the degree of restoration you can expect. While we do everything possible to reduce or eliminate pet odours, due to depth of contamination 100% success may not be attainable. Also, for several days after cleaning an elevated odour due to higher humidity levels and 'off gassing' may be noticeable.
- I've heard that carpets re-soil quickly after cleaning. Is that true?
Unlike the early on-location shampooing methods used over ten years ago that left a sticky residue quickly causing re-soiling of carpets after cleaning, today's equipment and the refined rinsing agents we use leave carpets almost residue free. This is particularly true of the hot water extraction method. Frequent cleaning actually extends carpet life and is recommended by most manufacturers and the EPA.
- Do I need Scotchgard on my carpet?
Scotchgard is an excellent investment. Besides protecting your carpet against spills and soils, Scotchgard gives you an excellent stain protection warranty and Scotchgard-treated carpets respond better to future cleaning.
- I was told that as my carpet is wool, I should be careful how it is cleaned. Is this true?
You are right to be concerned. Wool carpets are beautiful, expensive and require specialised chemicals and cleaning. Our technicians test carpet fibres before cleaning to determine correct methods and we use ProChem Australia products which are 'Wool safe Approved'.
We enjoy cleaning natural fibres including wool, because it gives our technicians the opportunity to really shine.
- What about my furniture during cleaning?
We recommend that clients move all items of furniture they want us to clean under. Furniture that is loaded very heavily, such as bookcases or china cabinets, can be left in place and we can edge around these. If furniture has legs and sufficient clearance for our machine to pass beneath, we can probably clean some way underneath it without moving it. Furniture requirements, including moving of some furniture by arrangement, can be discussed and arranged at Pre-Service Inspection during which, our Carpet Inspector works with our client to map out a 'plan of attack' that includes managing furniture.
- What do I need to do to prepare for the cleaning?
We suggest that you:
- Move furniture as per prior arrangement with our Carpet Inspector during Pre-Service Inspection
- Pin up full length draperies to be at least 6 inches off the floor or remove them
- Pin up skirts on upholstered furniture which may be touching the carpet
- Remove from furniture all breakable items such as vases and ornaments
- Remove small items, such as dining chairs, magazine racks and pot plants from carpet to be cleaned
- Alert our technician any spots or stains that may require particular attention or special techniques
- Put pets in a safe, quiet place where our cleaning won't disturb them
- Keep children away from area during cleaning
- Advise the technician of any particular requirements you may have
